Shipping Policy

At Paw & Co., we want to make sure your order arrives safely and as quickly as possible. Below you'll find everything you need to know about our shipping process.

📦 Order Processing

Orders are typically processed within 1–3 business days after your order is confirmed.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Please note that processing times may be slightly longer during high-demand periods such as Halloween, Black Friday, Christmas, and other holidays.

🚚 Shipping Times

For orders shipped within the United States:

Standard Shipping: 5–12 business days

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather conditions, and seasonal demand.

Please note that the shipping time begins once your order has been shipped, not when the order is placed.

🌎 Shipping Locations

We currently ship primarily to the United States.

If your country is not available at checkout, it means we do not currently offer shipping to that destination.

🔎 Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow 24–72 hours for tracking information to become available or update after your package has been shipped.

⏳ Shipping Delays

While we do our best to ensure your order arrives within the estimated timeframe, Paw & Co. is not responsible for delays outside of our control, including:

• Carrier delays

• Severe weather conditions

• Holidays and peak shopping periods

• Customs delays

• Incorrect or incomplete shipping addresses

• Other unforeseen circumstances

If your tracking information has not been updated for several days, please contact us and we'll be happy to help.

📍 Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

Paw & Co. is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to update the information before your order is shipped.

📦 Package Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot find it, we recommend:

1. Checking around your property and mailbox.

2. Checking with family members or neighbors.

3. Contacting the shipping carrier directly using your tracking number.

If you still cannot locate your package, please contact us and we'll do our best to assist you.

💌 Contact Us

If you have any questions about your order or shipping, please contact our support team.

Paw & Co. Customer Support

We aim to respond to all customer inquiries within 24–48 business hours.

Thank you for choosing Paw & Co. 🐾